Replacement Policy

We want you to feel confident in your MinaRosa purchase. If your device arrives damaged or you experience a potential manufacturing defect, please contact us so we can review the issue and determine the appropriate next step.

Manufacturing Defects

MinaRosa may provide a replacement for defects that are determined to be related to the manufacturing or functionality of the device, including issues such as:

• The device does not operate as intended
• A battery or electronic component fails due to a manufacturing defect
• Other defects in materials or workmanship

All replacement requests are subject to review and approval by MinaRosa.

Accidental or Customer-Caused Damage

Damage caused by accidents, misuse, or improper handling is generally not eligible for replacement. This may include, but is not limited to:

• Dropping or physically damaging the device
• Liquid or spill damage
• Damage caused by improper use or handling
• Damage resulting from unauthorized modifications or repairs

Replacement Process

If you believe your device has a defect or was damaged during delivery:

1. Contact MinaRosa Support with your order number and a description of the issue.
2. Provide photos and/or video showing the issue or damage.
3. MinaRosa will review the claim and may provide troubleshooting steps or request additional information.
4. If the issue is determined to be eligible, MinaRosa will approve the appropriate resolution, which may include a replacement.
5. MinaRosa will coordinate the next steps for the approved replacement.

In some cases, MinaRosa may need to consult with the manufacturer to determine whether a device can be repaired or should be replaced.

Replacement Warranty

The warranty period and terms applicable to replacement devices will be confirmed once our manufacturing and warranty arrangements are finalized.

A replacement does not automatically establish a new warranty period unless otherwise stated in the applicable warranty terms.